Frequently Asked Questions
Got questions? We've got answers! If you don't see what you're looking for, feel free to contact us.
📦 Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.
Do you ship internationally?
Yes! We ship to select international destinations. Shipping times and rates vary by location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us at dMb.shop.26@gmail.com as soon as possible.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I start a return?
Email us at dMb.shop.26@gmail.com with your order number and reason for return and we'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
🐾 Products
Are your products safe for pets?
Absolutely! All of our products are carefully selected with your pet's safety and comfort in mind.
What sizes are available?
Sizes vary by product. Please check the individual product page for size details and guides.
Do you restock sold-out items?
Yes, we restock popular items regularly. You can contact us to be notified when a specific item is back in stock.
💬 Contact & Support
How can I reach customer support?
You can email us at dMb.shop.26@gmail.com. Our team is available Monday–Friday, 9:00 AM–5:00 PM CST and we typically respond within 1–2 business days.
