Frequently Asked Questions
Got questions? We've got answers! If you don't see what you're looking for, feel free to contact us.
📦 Orders & Shipping
How long does processing take?
Orders are processed within 1–3 business days. We do not process orders on weekends or holidays.
How long does shipping take?
Standard domestic shipping takes 5–7 business days after processing. Express shipping (2–3 business days) is also available at checkout.
Do you ship internationally?
Yes! We ship to select international destinations. International delivery typically takes 10–21 business days after processing. Please note that customers are responsible for any customs fees or import duties charged by their country.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us at pawducts4pets@sudomail.com as soon as possible.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Downloadable products are non-refundable.
How do I start a return?
Email us at pawducts4pets@sudomail.com with your order number and reason for return, and we'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Do you offer a satisfaction guarantee?
Yes — we offer a 30-Day Restful-Home Guarantee. If something isn't right, contact us and we'll do our best to make it right. For full details, please see our Guarantee page.
🐾 Products
Are your products safe for pets?
Absolutely! All of our products are carefully selected with your pet's safety and comfort in mind.
What sizes are available?
Sizes vary by product. Please check the individual product page for size details and guides.
Do you restock sold-out items?
Yes, we restock popular items regularly. You can contact us to be notified when a specific item is back in stock.
💬 Contact & Support
How can I reach customer support?
You can email us at pawducts4pets@sudomail.com or call us at 1 (346) 636-7774. We respond within 1–2 business days, Monday–Friday, 9:00 AM–5:00 PM CST.
