Shipping Policy
📦 **Processing Time**
All orders are processed within 1–2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
🚚 **Shipping Rates & Delivery Times**
We offer the following shipping options for US orders:
**Standard Shipping:** 5–7 business days — Free on orders $50 and over, $8.00 on orders under $50
**Express Shipping:** 2–3 business days — $15.00
🌍 **International Shipping**
We ship to select international destinations. International shipping rates are calculated at checkout via USPS and DHL Express. Delivery times vary by destination, typically 10–21 business days.
🔎 **Tracking Information**
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update in the carrier's system.
⏳ **Shipping Delays**
Please note that shipping may be delayed during peak holiday seasons or due to unforeseen circumstances such as extreme weather events or carrier delays. We appreciate your understanding.
💬 **Need Help?**
If your order arrives damaged or is lost in transit, please contact us at pawducts4pets@sudomail.com within 7 days of the expected delivery date.
